Last updated 27 October 2026
Refunds and the interview guarantee
Lifetime plans are paid once. Here is when you can get your money back, and how.
The interview guarantee
If Jobsloth sends more than 1,000 applications for you and no interview request reaches your Jobsloth inbox within 60 days of your purchase, we refund what you paid in full.
- “Sent” means the employer’s site confirmed the application; Jobsloth keeps proof of each one in your account.
- “Interview request” means a message from an employer or recruiter, to your Jobsloth address, inviting you to an interview, call or assessment. Automatic receipts and rejections don’t count.
- Ask within 30 days after the 60-day period ends, from the email on your account. We check the applications and messages in your account and reply within [number of working days, e.g. 5].
- This is a refund promise, not a promise that any employer will interview or hire you. One guarantee refund per person.
Your legal right to cancel
[Owner to confirm with legal advice: UK/EU consumers usually have 14 days to cancel a digital service unless they agreed to it starting straight away and acknowledged losing the right once it starts. State here exactly how Jobsloth handles this, e.g. full refund within 14 days if fewer than N applications were sent.]
Mistakes and problems
If you were charged twice, charged the wrong amount, or Jobsloth didn’t work as described, contact us and we will put it right, including a refund where that’s fair.
How to ask
Email [support email address] from the address on your account, with “Refund” in the subject. Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 days of approval.